FREQUENTLY ASKED QUESTIONS - TRAVELERS
What are the check-in and check-out procedures?
Who should I contact if I need assistance?
Check-in and check-out are fully autonomous, meaning you can arrive and depart at your convenience, regardless of the day or time, without the need to meet the manager in person. (Timing details depend on the property).
For early check-in or late check-out requests, you may contact the manager. However, these options are subject to availability and cannot be guaranteed in advance.
For any questions or assistance, please contact your manager through one of the following methods: email, phone, SMS, or WhatsApp, using the provided number. You will also find plenty of useful information in your accommodation guide to assist you.
Emergency numbers reminder: SAMU: 15 / POLICE: 17 / FIREFIGHTERS: 18
What amenities and services are provided?
What are the cancellation policies?
The amenities and services provided depend on each property. We recommend checking the listing of the property you are interested in for a detailed description of all included facilities and services.
You can review our cancellation and payment policies in the "General Terms" section of our website, accessible at the bottom of this page.
What can I expect in Polynesia?
Do I need vaccinations to travel to French Polynesia?
Go to the “I'm a traveller?” page and discover the “Everything you need to know before you leave” section: our advice on how to prepare for your trip with complete peace of mind!
Please note that the yellow fever vaccine is mandatory for anyone traveling from a country where there is a risk of yellow fever transmission and who wishes to visit Tahiti and Its Islands. Vaccinations are also recommended for travelers coming from high-risk countries.
